WinPRISM ICS - Frequently Asked Questions (FAQs)

BUYBACK

I am generating my Buyback list, and a title that should be on the list isn't there. What's going on?

My buyers can't log in to the Buy Books module. I know I entered them in to the Buyers module. What is going on?

I generated a buyback list and changed the buy prices on some titles. When I regenerate the list, the prices keep going back to the items' original buy prices. What is the problem?

I am done buying and I am ready to close my Buyback session. What are the PROPER steps to take to close my session?
COURSE REQUESTS
I added a new department in the Academic Department Maintenance module. I am trying to add a course request for the new department but it doesn't show. What is wrong?
 
I am trying to add a book to a course request, the title doesn't show when I do a search using the ISBN. What do I do now?
 
I added some new course requests and worked their order decisions after I had already generated a want list. When I regenerated the want list, the new items were not added, even though I had checked the Want List check box in Order Decisions and the OTB was greater than zero.
 
Why can't I find my new term when I search for it in Course Requests?
 
Where do I print Textbook Requisitions from?
 
What is the most efficient way of entering Course Requests?
 
EasyLink
Where do I start with getting Easylink setup?
 
INVOICE GOODS
I can't post my invoice, what did I forget?
 
ITEM MAINTENANCE
Why can't I delete a particular item in the Item Maintenance Module?
 
I have a new system. I just finished getting all my vendors added. I want to start on my textbooks. What do I have to do next?
 
I created a new item on WinPRISM a few minutes ago and it won't scan at the POS registers. What's wrong?
 
My Monarch won't print price tags.  What can I do to fix it?
 
MAIL ORDER
When I use the "Process Mail Orders" option in the Enter Mail Orders module, the status of the mail order changes to SHIPPED automatically even though I have not actually gone into ship mail orders and created a shipment for the order. Why?
 
I have a mail order that has only been partially shipped. I am trying to find the original shipment in the Ship Mail Orders module and I cannot find it, why?
 
MISCELLANEOUS
My Navigator window is gone, how do I get it back?
 
My PDA won't login.  What can I do to fix it?
 
ORDER DECISIONS
How does the Order Equation work?
 
I entered items on course requests, why am I not seeing anything in Order
Decisions?
 
PHYSICAL INVENTORY
I am trying to post my physical inventory. I keep getting a error that doesn't let me post. The error says "Some physical inventory items not in inventory for location: North Training Bookstore". What is wrong?
 
PURCHASE ORDERS
I am trying to add an item to a Purchase Order.  I search and find the item, yet when I double click on it, it doesn't add onto my purchase order.  Why?
 
REPORTS
When trying to print the receiving document, the barcodes on the page are not correct; they are letters instead of numbers, and larger than normal.  What is the problem?
 
RETURNS
I am working in the Autogenerate Proposed Returns module. When I click on the Reports button and select the autogeneration report, the report comes up blank. I ran the report before I Autogenerated and it had items on it, why is it blank now?
 
I have a book I received from its publisher, Ingram, before I started using WinPRISM, so the invoice isn't in the system. I have since received and invoiced some copies from Ingram. I have a proposed return for the publisher that I want to use for returning the book, but the system keeps bringing up the Ingram invoice. I can't add the book to the return without using the Ingram invoice. How can I return it to the publisher without using an invoice, so I can write in the publisher invoice information?
 
Where can I print returns after I have posted them?
 
I am resolving a credit request for a wholesale sale.  Do I have to enter
Credit Received and Resolved Qty on every line?
 
SALES / POS
Which sales numbers need to be in balance before I can post my sales for the day?
 
When I did a full download on POS, it said I have bad data; what does that mean?
 
TERM MAINTENANCE
When should I close a term?
 
WinPRISM Updates
A WinPRISM Update is coming up.  How can I test to make sure the update will
work?
 
WebPRISM
What do I do if my web orders are not flowing into WinPrism?
 
WPADMIN
I am trying to set up a new user in the Group User Security module in WpAdmin and when I try to save the user’s record I get the error " Only members of the sysadmin role can use the loginame option. The password was not changed." What am I doing wrong?